Return & Refunds
Return & Refund Policy
At PUR, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
1. Return Eligibility
You may request a return if:
- The product you received is damaged or defective.
- You received the wrong product.
- Your order is incomplete or an item is missing.
- The product does not match the product ordered.
To be eligible for a return, the product must be unused, unopened, and in its original packaging, along with all tags, accessories, and other items received with the order.
2. Products That Cannot Be Returned
For hygiene and safety reasons, certain products may not be eligible for return once they have been opened or used.
Products that have been used, damaged after delivery, altered, or are missing their original packaging may not qualify for a return.
3 .Return Request
Return requests should be submitted within 7 days of receiving your order.
Requests submitted after this period may not be accepted unless otherwise approved by PUR.
4. Return Time Period
Return requests should be submitted within 7 days of receiving your order.
Requests submitted after this period may not be accepted unless otherwise approved by PUR.
5. Exchange
If the product is confirmed to be defective, damaged, or incorrect, PUR may offer a replacement or exchange, subject to product availability.
If the same product is unavailable, an alternative solution may be offered by our customer support team.
6. Refunds
Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.
If your refund is approved, the applicable amount will be processed through the appropriate payment method.
Refund processing time may vary depending on the payment method and financial institution.
7. Delivery Charges
Original delivery charges may be non-refundable unless the return is due to an error by PUR, such as receiving a wrong, damaged, or defective product.
If a return is approved due to an issue caused by PUR, the return shipping arrangements will be communicated by our customer support team.
8. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing the order.
Once an order has been dispatched, cancellation may no longer be possible and the return process may apply.
9. Changes to This Privacy Policy
PUR reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page.
We recommend reviewing this page periodically for the latest information.
10. Contact Us
If you have any questions regarding returns, exchanges, refunds, or your order, please contact our customer support team.
Phone: 03212358989
Location: Emporium, Lahore
Website: pur.com.pk
We are committed to providing quality products and making your shopping experience with PUR simple, reliable, and convenient.